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As digital transactions increase and cyber threats evolve, protecting customer information is more critical than ever. As we recognize Cybersecurity Awareness Month, we spoke with our Chief Information Officer Jeff Jardine to learn how First Federal Bank of Idaho combines technology, education, and a culture of vigilance to protect customers.

"Cybersecurity is no longer just a back-office concern—it's a boardroom priority," Jeff explains. "We're constantly evolving our strategies to stay ahead of new and emerging threats."

Specifically, First Federal has adopted a multi-layered security strategy combining advanced technology and proactive monitoring. "We use real-time threat detection, anomaly analysis, and continuous monitoring to identify and mitigate risks before they impact our customers," Jeff shares.

A significant threat today is social engineering attacks, where fraudsters manipulate individuals into divulging personal information or bypassing security measures. "Social engineering can come in many forms—emails, texts, phone calls—but the goal is always the same: to trick people into giving up sensitive information," Jeff says.

To combat this, First Federal regularly updates its security training for employees and customers. Topics include recognizing phishing attempts, securing accounts with multi-factor authentication, and staying vigilant against suspicious online activities. "Think of your digital security like home security," Jeff suggests. "You lock your doors, install cameras, and keep an eye out for unusual activity. The same principles apply online."

Staying Ahead in a Changing Landscape

The ever-changing nature of cyber threats means that what works today may not work tomorrow. First Federal's cybersecurity team works around the clock to stay a step ahead. "We're not just defending against hackers in basements anymore," he says. "We're dealing with organized crime networks that operate like businesses, using advanced tools and tactics."

To stay proactive and informed, First Federal collaborates with national and regional cybersecurity task forces, shares threat intelligence, and participates in industry-wide initiatives.

A Community Approach to Cybersecurity

While technology is crucial, Jeff believes that people are at the heart of strong cybersecurity practices. First Federal Bank actively encourages customers to be part of the solution. "The best security comes from a combination of advanced systems and a vigilant community," Jeff notes.

One of the bank's goals is to help customers view cybersecurity as an ongoing effort. "Security is not a 'set it and forget it' initiative," Jeff says. "It requires constant evaluation and adaptation."

Protecting Idaho's Financial Future

First Federal Bank's commitment to cybersecurity is ultimately about ensuring Idaho residents can bank with confidence. "We're a local institution, and our customers are also our neighbors," Jeff shares. "Their financial security is personal to us, and we're dedicated to providing the tools and support they need to stay safe."

As the bank continues to evolve its cybersecurity strategies, Jeff emphasizes the importance of maintaining open communication and providing resources to help customers protect themselves. "Whether it's through workshops, community outreach, or our online resources, we want to empower our customers to take an active role in their digital security."